1. Chicken and Pork Terrine

• Keep refrigerated at 4°C or below.

• Consume within 3-5 days of delivery or opening.

• Do not freeze as freezing may alter the texture and flavor.

2. Beef Wellington and Bites

• Refrigerate at 4°C or below until ready to bake.

• Follow the packaging instructions for cooking and consume immediately after preparation.

• Can be frozen for up to 1 month before baking. Thaw in the refrigerator overnight before cooking.

3. Basque Cheesecake

• Store refrigerated at 4°C or below.

• Best consumed within 5-6 days of delivery.

• Can be frozen for up to 1 month. Thaw in the refrigerator for several hours before serving.

For any questions about storage or preparation, please contact us at Rustic_fork_sydney@outlook.com

1. Where can I find detailed ingredient information?
All ingredient details are listed on the packaging of our products for your convenience.

2. Are your products free from artificial preservatives?
Yes, we prioritize natural ingredients and avoid artificial preservatives.

3. Do you cater to dietary restrictions?
No, not at this stage. Please check the packaging for specific details.

4. What if I have more questions about ingredients?
Feel free to contact us at rustic_fork_sydney@outlook.com, and we’ll assist you!

Card Payment We accept Visa, MasterCard, American Express, Shop Pay, Apple Pay and Google pay

Unfortunately, The Rustic Fork does not accept cash payments on delivery due to hygiene and logistical reasons. We kindly request that all payments be made online through our secure payment system.

At The Rustic Fork, we understand that plans can change, so yes, we’re happy to accommodate updates to your order! If you have any questions or need to make changes to an existing order, please email us at rustic_fork_sydney@outlook.com.

Alternatively, you can reach out to us through any of the following channels: Instagram DM and Facebook Messenger. Our friendly team is always here to help!

Please contact us at least 1 day prior to your delivery date for any cancellation requests. The Rustic Fork will do our best to accommodate your request and process a refund, if possible. For assistance, reach out to us at rustic_fork_sydney@outlook.com

The Rustic Fork cannot guarantee a specific delivery time for your order, as delivery schedules may vary. However, our driver will contact you 20 minutes before arrival to provide a heads-up.

If you need to make changes to your delivery address, please contact us at rustic_fork_sydney@outlook.com as soon as possible before your order is dispatched. We’ll do our best to accommodate your request.

At Rustic Fork, we are committed to providing high-quality food and exceptional service. If you are unsatisfied with your order, we have established the following refund and replacement policies to ensure your concerns are addressed promptly and fairly.

1. Refund Policy

Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Incorrect Order: If the items delivered differ significantly from what was ordered.

• Poor Quality: If the food provided is not fresh or does not meet quality standards.

• Delivery Issues: If the order is not delivered within the agreed time frame due to our fault.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of Mind: If you decide to cancel the order after preparation has begun.

• Customer Errors: Incorrect information provided during the ordering process (e.g., address, item selection).

• Delays Caused by External Factors: Delays due to traffic, weather, or other unforeseen events beyond our control.

Refund Process

• Request Submission: Customers must submit a refund request within 24 hours of receiving the order.

• Proof Required: Photographic evidence of the issue or a description of the problem may be requested.

• Resolution Timeline: Refunds will be processed within 5–7 business days after approval.

2. Replacement Policy

Eligibility for Replacements

We offer replacements in the following scenarios:

• Missing Items: If any items from your order are missing.

• Incorrect Items: If the wrong items are delivered.

• Quality Concerns: If the food does not meet acceptable quality standards.

Replacement Process

• Request Submission: Customers must notify us within 6 hours of delivery to request a replacement.

• Proof Required: Evidence, such as photos of the incorrect or poor-quality item, may be requested.

• Delivery of Replacement: Replacement items will be delivered as quickly as possible, subject to availability.

3. How to Request a Refund or Replacement

1. Contact Us: Email us via rustic_fork_sydney@outlook.com

2. Provide Details: Include your order number, a description of the issue, and any supporting evidence (photos, receipts).

3. Resolution Confirmation: We will confirm the next steps after reviewing your request.

4. Additional Notes

• Custom Orders: Refunds or replacements for custom orders will be evaluated on a case-by-case basis.

• Catering Events: For large events, issues must be reported immediately during the event for resolution.

Contact Information

If you have any questions about our policy or need assistance, please reach out to us:

• Email: rustic_fork_sydney@outlook.com

We value your feedback and strive to continuously improve our service. Thank you for choosing Rustic Fork!